Businesses on Twitter can now take advantage of two new features for the social network?s direct messages: quick replies and welcome messages.
Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday.
According to Cairns, welcome messages allow businesses to greet users and set expectations for DM conversations even before users send their initial messages. Businesses can create multiple welcome messages, deep-linking directly to specific greetings from tweets, websites and applications.
Meanwhile, quick replies offer businesses a way to prompt users with the best ways to respond to DMs, either via lists of options or asking them to enter specific text values.

Twitter worked with the following developers on welcome messages and quick replies, adding that businesses can contact these developers in order to create automated DM experiences:
Assist
Audiense
Conversable
Conversocial
Dexter
Hobbynote
Lithium Technologies
Massively
Promixa
Rozie
Spredfast
Sprinklr
Sprout Social

Accounts already using the new features include:

@EvernoteHelps
@PizzaHut
@AirbnbHelp
@SpotifyCares
@NortonSupport
@Tesco
@TfLTravelAlerts
@Gov
@WeatherNetwork
@AirTailor

Twitter said in an email to SocialTimes that advertisers have told the social network that it is the source of 80 percent of inbound customer-service requests, and that when users tweet at businesses and receive responses, they are willing to spend 3 percent to 20 perce...