Following a lost case against the Australian Competition and Consumer Commission (ACCC), Sony Interactive Entertainment Europe has been ordered to pay a fine of $3.5 million AU (about $2.4 million USD) by the Australian Federal Court. The core issue concerned the corporation?s PlayStation Store refund policy misleading consumers about their Australian Consumer Law (ACL) rights.
Four customers rested at the heart of the matter, all of whom wanted refunds for faulty purchases. Instead, they were told Sony Europe didn?t have to reimburse them for downloaded games, or if 14 days had passed between the purchase and refund attempt. According to the ACCC, such claims by Sony representatives were a misrepresentation of Australian Consumer Law, which is why the Commission filed a suit against Sony.
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