Update: The poster clarified that they did not work for DICE, but with them. They were not a dev on the game, but rather on the social and community team that supported it, which is likely handled on the EA side.
Original: As media channels allow faster and more direct communication between creators and consumers, the reality of that which is being created can sometimes become skewed. There is both a benefit to this ease of communication and a rise of the “vocal minority,” shouting so loudly that it seems like its the only opinion to be heard. Taking to Reddit, a former EA DICE employee talked about how the company’s upper management handles ongoing complaints for games.
Take this with a grain of salt. This is one person’s experience, and their identity is unverified, as they wish to remain anonymous. Reddit user Schamottriese, claiming to be have been part of the Social and Community team at EA DICE, responded to a Star Wars Battlefront 2 thread asking the current DICE community manager if the “corporate overlords actually read Reddit.” Schamottriese started by saying he understands player frustration, “I really loved my job, the games and amazing people I worked with. I also liked the Community although it could be very abusive and stressful at times but I get why [sic].”
They quickly pivoted to tell the community that corporate managers rarely read Reddit or other community voice channels. “The vast majority of midd...